FAQ

Before placing your reservation, make sure you have all of the following info for all of your guests: Full Legal Name (As it Appears on your Passport), Date Of Birth, Address, Phone Number, Email Address, Payment / Credit Card Info. If you are unsure of who your guests will be at the time of booking, you can create a placeholder (TBA) on the reservation site. If you are paying with multiple credit cards, you will need all of the credit card numbers (with expiration date and card verification number) as well as the billing addresses for each card.

You can place your reservation online at islandgigs.com. If you prefer to place your reservation over the phone, please call the Island Gigs Travel Department at 646-862-6380.

No, unless a specific event allows it. Our current resorts only accept guests that are 16 and older. If you do bring your older children they are treated as adults and must pay the adult rate.

Yes. We will try to accommodate your room request. Although we are usually successful and try to please all of our customers, please be aware that a room request does NOT mean guaranteed placement.

Unless the room category shows 3 to a room or triple occupancy we do NOT offer more than 2 to a room. Twin beds (instead of a King) can to be requested but is not be guaranteed.

You can make a payment two ways. By logging into your account at islandgigs.com or by calling the Island Gigs Travel department at 646-862-6380.

Yes. When you go through the booking process, you will be given a choice of payment dates and or a payment plan. You will be automatically charged on those dates.

Island Gigs accepts major credit cards including Visa, Mastercard, Discover, and American Express. Checks and money orders are also acceptable forms for making future payments but the initial deposit must be paid by credit card at the time of booking. If sending a check or money order, please make them out to Island Gigs and send to: Island Gigs, 10 Chipman Heights Middlebury, VT 05753.

Yes. Currently all of our concerts take place in Jamaica and Mexico. Both countries require a US or foreign passport for entry. All non US guests should check the destination’s requirements in case they are different.

All of our documentation is paperless as we do not use snail mail. This means about 3 weeks prior to the event, you will receive a document email with all of the details of your trip ( what to do when you arrive at the airport, where to go, concert times, hotel info, etc.). The only documentation you’ll need is your Passport which you will have to have with you anyway. It is a good idea to print your document email just in case you need it for reference. The resort itself is private so no concert tickets are required. You will, however, need to wear a security wristband for identification.

Guests can purchase these in advance to guarantee their spot or they can purchase them once on location. For information about side trips give us a call at 646-862-6380. One of our agents will be happy to tell you what we have to offer.

Everything in our package price is included EXCEPT airfare. Island Gigs does not secure flights for guests due to the volatility of prices throughout the year. We advise our guests to make their own arrangements to arrive at the destination airport and we will welcome you and take great care of you once you arrive.

Island Gigs provides roundtrip transfers as part of your package cost. Once you purchase your airfare we recommend logging into your account and entering your flight information so we may schedule your bus to the resort. Note: Island Gigs will only provide transfers on the exact days that you have booked with us. If you arrive early or plan to stay passed your hotel stay, you will be responsible to get your own transport back to the airport.

If you need to cancel or change your reservation, we ask that the Lead Passenger please contact Island Gigs at 646-862-6380. There is a fee for changing names but not for adding days to your trip. Please note, depending on when you cancel, payments can be 100% non-refundable.

In today’s changing travel environment, it’s important to protect your travel investment so you can relax and enjoy your trip. Unforeseen events such as flight delays, baggage loss or even a sudden sickness or injury could impact your travel plans. For your convenience, we offer a Travelex Insurance Services protection plan to help protect you and your travel investment against the unexpected. US Citizens only. *Rates are based on trip cost, age and are per person as of 10/1/2023.

360° Group Choice plan rates:

To view/download the Policy based on our state of residence, visit:

Policy as of 10/1/2023

https://partner.travelexinsurance.com/policy/?plannumber=GCZ-1023

Policy for all passengers that booked Travel Protection before 9/30/2023

https://partner.travelexinsurance.com/policy/?plannumber=GCB-0521

Please Note: To be eligible for the waiver of pre-existing medical condition exclusion, the protection plan must be purchased with your initial trip deposit and or before final payment and the traveler must be medically fit to travel at time of plan purchase.

For questions regarding benefits or coverages, please contact Travelex Insurance Services at 888-574-7026 and reference plan number GCZ-1023.

Travel Insurance is underwritten by Zurich American Insurance Company, (NAIC #16535). Any person who knowingly presents a false or fraudulent claim for payment of a loss or benefit or knowingly presents false information in an application for insurance is guilty of a crime and may be subject to fines and confinement in prison. Please visit travelexinsurance.com/company/fraud-warning to view the state specific fraud warnings

Any person who knowingly presents a false or fraudulent claim for payment of a loss or benefit or knowingly presents false information in an application for insurance is guilty of a crime and may be subject to fines and confinement in prison. Please visit www.travelexinsurance.com/company/fraud-warning to view the state specific fraud warnings or call 888.574.7026.

The purchase of this product is not required in order to purchase any other travel product or service. Your travel retailer might not be licensed to sell travel insurance and will only be able to provide general information about the product. An unlicensed travel retailer may not answer questions about the terms and conditions of the insurance offered and may not evaluate the adequacy of your existing insurance coverage. The products being offered provide insurance coverage that only applies during your covered trip. You may have insurance coverage from other sources that provide similar benefits but may be subject to different restrictions depending upon the coverage. You may wish to compare the terms of the travel policy offered through Travelex with any existing life, health, home and automobile insurance policies you may have. If you have questions about your coverage under your existing insurance policies, contact your insurer or insurance agent or broker.

This is intended as a general description of certain types of insurance and services available to qualified customers through the companies of Zurich in North America, provided solely for informational purposes. Nothing herein should be construed as a solicitation, offer, advice, recommendation, or any other service with regard to any type of insurance product underwritten by individual member companies of Zurich in North America, including Zurich American Insurance Company, 1299 Zurich Way, Schaumburg, IL 60196. Your policy is the contract that specifically and fully describes your coverage, terms and conditions. Travelex Insurance Services Inc. CA Agency license #0D10209. Insurance coverages underwritten by individual member companies of Zurich in North America, including Zurich American Insurance Company (NAIC # 16535).